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KEYS FOR SUCCESS
Focus
on meeting end-user customer requirements
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Focus on best practices
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Have those who will be responsible for implementing the findings perform much of the
benchmarking
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Focus on business simplification
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Concentrate on the major contributors to the cost base
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Look for the use of quality improvement tools
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Operations Reviews should include discussion of progress toward achievement of
benchmarking findings
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Have a comprehensive understanding of how your own work is conducted as a basis for
comparison to industry best practices
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Realize that competition is constantly changing and that there is a need to "shoot
ahead of the duck"
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Adhere to the 12-step benchmarking process. Click
Here
to see the graphics that illustrates this.
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Focus first on the best practices, and second on the performance metrics
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Being truly open to the application of new ideas, creativity, and technical excellence to
your existing processes |
