|
COURSE OUTLINE
Some topics covered in an introductory Benchmarking course
are:
Benchmarking
Definition, Terms, and Roles
––––––––
Benefits and Principles
––––––––
Keys for Success
––––––––
Benchmarking is not Competitive Analysis is not Market Research
––––––––
Types of Benchmarking
––––––––
Benchmarking and Business Planning
––––––––
Organizational Readiness for Benchmarking
––––––––
The 4 Phases and the 12 Steps of the Benchmarking Process. Click Here to see a graphic of this process.
Phase 1 –– Plan the benchmarking Phase
Phase 2 –– Analyze the data and determine the
gap
Phase 3 –– Develop actions to close the gap,and
Phase 4 –– Execute the actions
––––––––
Benchmarking Summary Quiz |
